Store Policies

PURCHASES

You understand and agree that any and all purchases made by you, including, but not limited to, sound recordings, vinyl, shirts, t-shirts, sweatshirts, hoodies, sweatpants, shorts, shoes, accessories, bags, luggage, hats and beanies, are for personal use only and may not be used for resale. All orders from the Store are placed through the SSL secure third party Shopify.com and any information collected when placing an order through the Store will be used solely for the purpose of processing your order from the Store.

RETURNS

ALL SALES ARE FINAL.

However:

  1. IF YOU RECEIVE A DEFECTIVE PRODUCT PLEASE EMAIL US AT
    STORESUPPORT@EMPI.RE.
  2. TO BE ELIGIBLE FOR A RETURN, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


DETAILS: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

REFUNDS (if applicable)

Once your return is approved, received and inspected, we will send you an email to notify you when we have received your returned item. Once received your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

PLEASE DO NOT SEND ITEMS BACK TO US WITHOUT EXPLICIT APPROVAL. ALL UNAPPROVED ITEMS WILL BE SENT BACK AT THE CUSTOMERS EXPENSE.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at storesupport@empi.re.


EXCHANGES (if applicable)

We only replace items if they are defective or damaged, and if we have available stock of said item on hand. If you need a size exchange, please send us an email at storesupport@empi.re to begin the process.

 

RETURN SHIPPING:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. All other questions may be directed to storesupport@empi.re.

PRE-ORDER CANCELLATIONS

  1. PLEASE CONTACT STORESUPPORT@EMPI.RE AS SOON AS POSSIBLE TO
    CANCEL A PRE-ORDER.
  2. PRE-ORDERS CANNOT BE CANCELED WITHIN TWO (2) WEEKS OF
    RELEASE DATE. CANCELATION REQUESTS WILL ONLY BE GRANTED
    BEFORE THIS TIME PERIOD.

PREORDERS

  1. Preorders typically ship two (2) weeks before release date for international
    addresses and one (1) week early for US orders. Usually this means records
    arrive before street date, and we truly apologize if your preorder arrives slightly
    late. We cannot predict or prevent shipping delays and we cannot ship orders
    any earlier.
  2. All items in an order ship together, so expect a delay if your shipment includes
    a preorder. Please feel free to place two separate orders - one with the preorder
    and another with the already available product.

SHIPPING

  1. 1. WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. THESE CLAIMS MUST BE MADE WITH THE SHIPPING COMPANY.
  2. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS UPON CHECKOUT, WE ARAE NOT RESPONSIBLE FOR UNDELIVERABLE PACKAGES DUE TO INCORRECT ADDRESSES.
  3. PLEASE NOTE THAT WE WILL NEED TO CHARGE ADDITIONAL SHIPPING FEES TO RE-SEND A PACKAGE (THESE INCLUDE PACKAGES SENT BACK TO OUR WAREHOUSE DUE TO INCORRECT ADDRESS & EXCHANGES).
  4. WE CANNOT BE HELD LIABLE FOR PACKAGES THAT ARE LOST, STOLEN OR DAMAGED EN ROUTE.

 

DEFECTIVE ITEMS

Occasionally customers received items that are defective. Please contact STORESUPPORT@EMPI.RE with your Order # and a description of the issue (preferably with photos), and we will likely send a replacement. If your defect involves Vinyl or CD playback issues, please include a clear video highlighting the affected areas of play.

 

CUSTOMS FEES

Occasionally, international shipments are subject to customs fees. We are unable
to anticipate these charges, and our shipping costs do not take them into account. As  result, the customer is solely responsible for any fees paid upon receipt. Thank you for understanding.

 

SALES TAX

Sales tax is charged to those orders shipped within the State of California. Sales tax is not charged to orders outside of California.

 

TERMS OF SERVICE AND PRIVACY POLICY

By using our website, you agree to the Terms of Service and Privacy Policy. We may change or update these Terms of Service and Privacy Policy periodically, so please check the website regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

CUSTOMER SERVICE HOURS

Mon - Fri: 9 am – 6 pm PT

If you have emailed us at STORESUPPORT@EMPI.RE, please expect a reply during these
times. Our facilities are typically closed during the weekends. Thank you!