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    Store Policies

    STORE POLICIES

    RETURNS

    ALL SALES ARE FINAL.

    However:

    1. IF YOU RECEIVE A DEFECTIVE PRODUCT PLEASE EMAIL US AT MERCH@EMPI.RE
    2. FOR PRE-ORDER CANCELATIONS PLEASE SEE NEXT PARAGRAPH.

    PRE-ORDER CANCELLATIONS

    1. PLEASE CONTACT MERCH@EMPI.RE AS SOON AS POSSIBLE TO CANCEL A PRE-ORDER.
    2. PRE-ORDERS CANNOT BE CANCELED WITHIN 2 WEEKS OF RELEASE DATE. CANCELATION REQUESTS WILL ONLY BE GRANTED BEFORE THIS TIME PERIOD.

    PREORDERS

    1. Preorders typically ship two weeks before release date for international addresses and one week early for US orders. Usually this means records arrive before street date, and we truly apologize if your preorder arrives slightly late. We cannot prevent all shipping delays and we cannot ship orders any earlier.

    2. All items in an order ship together, so expect a delay if your shipment includes a preorder. Please free to place two separate orders - one with the preorder and another with the already available product.


    SHIPPING

    1. WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. THESE CLAIMS MUST BE MADE WITH THE SHIPPING COMPANY.
    2. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS UPON CHECKOUT, WE ARAE NOT RESPONSIBLE FOR UNDELIVERABLE PACKAGES DUE TO INCORRECT ADDRESSES.
    3. PLEASE NOTE THAT WE WILL NEED TO CHARGE ADDITIONAL SHIPPING FEES TO RE-SEND A PACKAGE (THESE INCLUDE PACKAGES SENT BACK TO OUR WAREHOUSE DUE TO INCORRECT ADDRESS & EXCHANGES).
    4. WE CANNOT BE HELD LIABLE FOR PACKAGES THAT ARE LOST OR DAMAGED EN ROUTE.

    DEFECTIVE ITEMS

    Occasionally customers received items that are defective. Please contact MERCH@EMPI.RE with your Order # and a description of the issue (preferably with photos), and we will likely send a replacement. If your defect involves Vinyl or CD playback issues, please include a clear video highlighting the affected areas of play.


    CUSTOMS FEES

    Occasionally, international shipments are subject to customs fees. We are unable to anticipate these charges, and our shipping costs do not take them into account. As a result, the customer is solely responsible for any fees paid upon receipt. Thank you for understanding.


    SALES TAX

    Sales tax is charged to those orders shipped within the State of California. Sales tax is not charged to orders outside of California.

    TERMS OF USE

    By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.


    CUSTOMER SERVICE HOURS

    Mon - Fri: 9am - 7pm.

    If you have emailed us at merch@empi.re please expect a reply during these times. Our facilities are typically closed during the weekends. Thank you!